Legal

Privacy Policy

Last updated: 20 June 2026

1. General Provisions

This Privacy Policy describes how AECLINIC Therapeutic Services Brokerage L.L.C. (hereinafter referred to as the "Company", "we", or "us") collects, uses, stores, and protects the personal data of users of the aeclinic.ae website and individuals seeking information, consultation, and organizational support.

The Company supports patient inquiries to Professor Tagir Fayzullin and the hospital base of American Academy of Cosmetic Surgery Hospital in Dubai Healthcare City, United Arab Emirates, and complies with applicable UAE data protection legislation, including the Federal Decree-Law on Personal Data Protection (PDPL).

2. Data We Collect

We may process the following categories of data:

contact details: name, telephone number, email address, messaging apps;
information provided in contact forms and consultation requests;
medical information voluntarily provided by you for assessment of treatment eligibility;
technical data: IP address, browser type, cookies, website usage data;
correspondence and records of communications with AECLINIC coordinators.

3. Purposes of Data Processing

Personal data is used for:

processing inquiries and scheduling consultations;
organizing appointments, communication, documentation, and patient support;
informing you about the status of your inquiry and medical recommendations;
improving the Website and service quality;
compliance with legal and medical reporting requirements.

4. Legal Basis

Data is processed on the basis of your consent, the need to perform a support services agreement, the Company's legitimate interests, and obligations required by law.

5. Disclosure to Third Parties

We do not sell personal data. Disclosure is possible only:

to medical personnel and partners involved in your care;
to AACSH hospital and related medical services;
to IT contractors supporting the Website and CRM, subject to confidentiality agreements;
to government authorities where required by law.

6. International Transfers

If you contact us from another country, your data may be processed in the UAE. We take reasonable measures to ensure an appropriate level of protection for such transfers.

7. Retention Period

Data is retained for as long as necessary for processing purposes, delivery of medical services, and compliance with medical documentation requirements. After the retention period, data is deleted or anonymized.

8. Your Rights

You may request access to your data, correction, restriction of processing, or deletion — within the limits permitted by law and medical record-keeping requirements. Contact us at ae@aeclinic.ae.

9. Security

We apply organizational and technical measures to protect data against unauthorized access, alteration, disclosure, or destruction. Absolute security of data transmission over the internet cannot be guaranteed.

10. Cookies

The Website may use cookies for proper operation, analytics, and user experience improvement. You may restrict cookies in your browser settings, although some Website functions may not work correctly.

11. Policy Changes

We may update this Policy. The current version is always available on this page. Continued use of the Website after changes constitutes acceptance of the updated version.

12. Contact

For personal data inquiries:
Email: ae@aeclinic.ae
Phone / WhatsApp: +971 508 41 45 41
American Academy of Cosmetic Surgery Hospital, Building 73, Dubai Healthcare City, Dubai, UAE